Refund policy

Still not completely satisfied with your jewellery? That can always happen. You always have the right to revoke the purchase agreement, without giving any reason, within 14 days. The withdrawal period starts from the moment your order is delivered.

After cancellation you have another 14 days to return your product. You will then be credited the full order amount including shipping costs. Only the costs for return from your home to the webshop are for your own account. Consult the website of your carrier for the transport rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and – if reasonably possible – in its original condition and packaging. We will then refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order.

The easiest way to exercise your right of withdrawal is to fill in the enclosed return form. The return form must at all times be sent with the return shipment, so that we can process your return properly.

No return form? OrΒ  do you need help with returns? Then you can also contact us at hello@melano-jewelry.com.

Unfortunately, ordered items cannot be exchanged for another item. If you would still like to receive another item, we recommend that you return your purchase and place a new order. When your return meets the conditions, we will refund the purchase amount.

Did you receive a wrong or defective item? Please contact our customer service.

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