General

Our customer service is available from Monday to Friday from 9 a.m. to 5 p.m. You can reach us by email, telephone or WhatsApp.


E-mail: hello@melano-jewelry.com

Telephone: +31 (0)85 744 17 17
whatsapp: +31 (0)6 18 900 100

Our Cateye collection is made of 925 sterling silver, our Twisted, Vivid, Friends and Globe collections are made of stainless steel and may contain rose gold or gold plating. In addition, we work with sparkling zirconia stones.

Melano has a total of five different collections: Twisted, Vivid, Friends, Globe & Cateye.

twisted

All stones from our Twisted collection have a narrow screw thread, with which you can turn the stones in all Melano Twisted jewelry. Please note: the Twisted stones only fit in the Twisted jewelry.

Vivid

All stones from our Vivid collection have a wide screw thread, with which you can turn the stones in all Melano Vivid jewelry. Please note: the Vivid stones only fit in the Vivid jewelry.

friends

The Friends collection is not interchangeable and consists of ready-to-wear items, such as necklaces with different pendants and extension rings.

globe

The Globe collection consists of jewelry with a glass dome that you can fill with our Globe stones, confetti, sand from your favorite beach and much more.

cateye

The Cateye balls have been specially developed for the various Cateye rings and are also interchangeable.

Not quite sure what size you need in a ring, bracelet or necklace? Go to our size chart so you can be sure you order the right size.

Pay

At Melano Jewelry you can pay with the payment methods below.

iDeal

With iDeal you can easily pay via the trusted online payment environment of your own bank. You do not need an account for this.

Melano Digital Gift Card

Add all your favorite items to the shopping cart, open the shopping cart and click to pay. In the next screen you can add the gift card. if you're on to apply click, the amount will be settled immediately.

Bancontact

Belgian customers can easily pay with Bancontact. You pay via the trusted online payment environment of your own bank.

MasterCard

You pay in the secure payment environment of Multisafepay. Enter your credit card number, security code and expiry date here and the payment is completed within a few clicks. Your credit card details are not transparent to us.

paypal

By linking your bank account or credit card to PayPal you can pay safely and quickly. You only need to enter your email address and password. Your financial information is not transparent to us.

Sofort Banking

Select your country and bank, log in with your internet banking details, confirm the transfer by entering your pin code or use the card reader.

Visa

You pay in the secure payment environment of Multisafepay. Enter your credit card number, security code and expiry date here and the payment is completed within a few clicks. Your credit card details are not transparent to us.

Add all your favorite items to the shopping cart, open the shopping cart and click to pay. In the next screen you can add the discount code. if you're on to apply click, the discount will be applied immediately.

shipment

Ordered before 3 p.m. is shipped today!*

Within the Netherlands we ship with PostNL. Jewelry almost always fits in a letterbox package, so you do not have to be at home to receive the package. You will receive a track & trace code, so you can always check where your package is. Larger items, such as a jewelry box, are sent as regular parcel post from PostNL.

We ship to Belgium with bpost. Here too we send jewelry as a traceable letterbox package and larger items via regular parcel post.

We also send parcels to Germany, Luxembourg, Austria and the United Kingdom with PostNL.

*Monday to Friday, orders placed on Saturday, Sunday or on a public holiday will be shipped the next business day.

Netherlands and Belgium

For the Netherlands and Belgium we use shipping costs of €3.95 for a letterbox package and €4.95 for regular parcel post with an order of less than €50. With an order from €50, the shipping costs are canceled and you benefit from free shipping!

Other countries

For all other countries the shipping costs differ for packages of less than €75.

-Germany €9.50

-Luxembourg €12.00

-Austria €14.25

-United Kingdom €14.55

With an order from €75 to one of the above countries, the shipping costs are canceled and you benefit from free shipping!

Did you place your order before 3 p.m.? Then your package will be shipped today! In most cases you can expect your package the next day.

Yes, you can also shop with us from Belgium, Germany, Luxembourg, Austria, France and the United Kingdom! We ship to Belgium with bpost and to all other countries with PostNL.

return

Still not completely satisfied with your jewellery? That can always happen. You always have the right to revoke the purchase agreement, without giving any reason, within 14 days. The withdrawal period starts from the moment your order is delivered.

The easiest way to exercise your right of withdrawal is to fill in the enclosed return form. The return form must at all times be sent with the return shipment, so that we can process your return properly. You must return the items to us without undue delay and the return must in any case be returned to us within 14 days of receipt of the package. You are personally liable for a decrease in value of the goods that may be the result of acting differently than is necessary to determine the nature, characteristics and functioning of the goods.

Did you receive a wrong or defective item? Please contact our customer service.

After you have received the package, you have 14 days to return the package.

Items purchased online can be returned within 14 days of receipt of your order in the original packaging and in unworn condition. The return shipment is at your own risk and expense.

Melano Jewelry

regarding online returns

Australialaan 21

6199AA Maastricht Airport

The Netherlands

Unfortunately, ordered items cannot be exchanged for another item. If you would still like to receive another item, we recommend that you return your purchase and place a new order. When your return meets the conditions, we will refund the purchase amount.

Guarantee

From the moment of purchase, Melano offers a 24-month warranty on its jewelry for manufacturing defects, insofar as mandatory law does not oppose this, and 6 months on the plating of its jewelry, unless there is improper use.

Click here for comprehensive warranty information.

Keep your proof of purchase safe! You must show the proof of purchase  if you want to make a claim under the warranty. The date of purchase is stated on the proof of purchase.

Did you buy the item in our webshop? Please send a photo of the product and proof of purchase to hello@melano-jewelry.com.

Did you buy the item at one of our sales points? Then take the product and the proof of purchase to the point of sale.

Is the problem covered by our warranty conditions? Then we will (as far as possible) replace, repair or gild the product.

If you have a complaint about an item or our service, please contact us by sending an email to hello@melano-jewelry.com. We can be reached by phone at +31 (0)85 744 17 17 on working days from 09:00 to 17:00. You will receive the instructions for handling the complaint from us and, if the complaint proves to be justified, we will ensure a quick and correct solution.